Privacy Policy

Effective Date: 18/06/2025

At CyberDesk, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

Personal Information: Name, email address, phone number, shipping and billing address, selected product details
Payment information (processed securely via Razorpay)

2. How We Use Your Information

To process and fulfill your orders;
To send order and shipping updates;
To send confirmations and follow-ups;
To provide customer support;
To comply with legal obligations.

3. Payment Security

We use Razorpay to process payments. Your card and bank details are handled securely and are never stored on our servers.

4. Data Sharing

We do not sell or rent your data. We share your information only with trusted partners (e.g., shipping couriers and payment processors) to fulfill your order.

5. Cookies

We may use cookies to improve site performance and track usage analytics. You can manage cookies through your browser settings.

6. Your Rights

You can contact us to view, correct, or delete your personal information. Just email support@cyberdesk.co.in

7. Changes to This Policy

We may update this policy periodically. Continued use of our services after changes signifies your acceptance. Please review this page for changes.

8. Cancellations and Refunds

Order Cancellations:
Orders may be cancelled within 24 hours of purchase. To cancel, please email us at support@cyberdesk.co.in with your order details. After this period, cancellations are no longer guaranteed due to production scheduling.

Refunds:
Refunds are issued only for cancelled orders approved within the allowed timeframe. Once the refund is processed, the amount will be credited to your original payment method within 5–7 business days.

Non-Refundable Conditions:
Custom-built or assembled desk units are not eligible for refund once fabrication has started.
Refunds will not be provided for delays in delivery that are within the stated 2–3 week production window unless otherwise communicated.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or repair based on the situation.

9. Contact

For more questions or concerns, contact:

📧 support@cyberdesk.co.in

📞 +91-7738609077